Queensland Homeowners Building Advisory (QHBA)
ABN 49 690 270 289
Email: info@qhba.com.au
Website: https://qhba.com.au
Last updated: January 15 2026
1. Our commitment to your privacy
Queensland Homeowners Building Advisory (“QHBA”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we manage personal information when you visit our website, contact us, or engage our services.
2. What is personal information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.
3. Personal information we collect
We may collect the following types of personal information:
Identity and contact details
- Name
- Email address
- Phone number
- Residential or postal address
Property and matter information
- Property address
- Builder or contractor details
- Contract and construction details
- Defect descriptions, photographs, reports and supporting documents
- Correspondence relating to building disputes or complaints
Website and technical information
- IP address
- Browser and device type
- Pages viewed and usage data
- Cookies and analytics data
Payment information
- Limited billing information (payments are processed by third-party providers such as Stripe; QHBA does not store credit card details)
We generally do not collect sensitive information unless you voluntarily provide it and it is reasonably necessary for our services.
4. How we collect personal information
We may collect personal information when you:
- Submit an enquiry or form on our website
- Contact us by email or phone
- Participate in consultations (phone or video)
- Upload documents or evidence
- Interact with our website (via cookies and analytics tools)
We may also collect information from third parties where authorised or required by law (for example, publicly available QBCC information relevant to your matter).
5. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries
- assessing whether we can assist with your matter
- providing our advisory services and packages
- preparing documents, timelines and summaries based on your information
- communicating with you about your matter and our services
- managing our business operations (including internal records, billing and administration)
- improving the Site and our services through analytics and feedback
- sending marketing communications where you have consented or it is otherwise permitted by law (you may opt out at any time)
- complying with legal obligations, resolving disputes and enforcing agreements.
We will only collect and use personal information that is reasonably necessary for our functions or activities.
6. Disclosure of personal information
We may disclose your personal information to:
- our employees, contractors and consultants who need the information to assist with your matter
- third-party service providers who help us operate our business (for example, IT hosting, email and document storage providers, customer relationship management tools, accountants, payment processors)
- other professionals, where you authorise us to do so (for example, building inspectors, engineers, lawyers or mediators)
- regulators or dispute resolution bodies (such as QBCC or QCAT), but generally only where you instruct us or where we are required or authorised by law
- Government bodies or regulators where required or authorised by law
- Other professionals you authorise us to liaise with
- Payment processors (e.g. Stripe)
We do not sell your personal information.
7. Overseas disclosure and cloud services
We may use third-party service providers (for example, cloud hosting, email, document management and backup services) that store data in data centres located outside Australia.
Where practicable, we seek to use reputable providers that implement strong security measures. However, the countries where your information may be stored or processed can vary depending on the systems we use from time to time.
By providing us with your personal information and using our Site, you consent to the possibility that your information may be stored or accessed from overseas locations.
8. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:
- secure password-protected systems
- access controls and role-based permissions
- encryption and secure transmission where appropriate
- staff and contractor confidentiality obligations.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.
9. Cookies and analytics
Our Site may use cookies and similar technologies to:
- recognise your browser
- remember your preferences
- measure traffic and usage patterns
- improve website performance.
We may use third-party analytics services (for example, Google Analytics or similar tools) to collect non-identifying information about Site visits and behaviour.
You can usually disable cookies in your browser settings, but parts of the Site may not function properly if you do so.
10. Direct marketing
We may use your contact details to send you information about:
- updates to our services
- new resources, guides or tools
- building and homeowner-related information we think may be useful to you.
You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.
11. Access and correction
Subject to some exceptions, you have the right to:
- request access to the personal information we hold about you; and
- request correction of any personal information that is inaccurate, out of date, incomplete or misleading.
To request access or correction, please contact us using the details below. We may need to verify your identity before acting on your request. In some cases, we may refuse a request where we are permitted or required to do so by law, and we will tell you why.
12. Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.
Please include as much detail as possible about your concern. We will acknowledge your complaint, investigate it and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
13. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be published on the Site with a new “Last updated” date. Your continued use of the Site after any changes means you accept the updated policy.
14. Contact us
For questions about these Terms or our privacy practices, please contact:
QHBA – Queensland Homeowners Building Advisory
Email: info@qhba.com.au
Phone: 0461 384 811
Website: www.qhba.com.au